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FAQ Table Of Contents:

Website Navigation

Locating Your Photo Online

Purchasing Prints in a Bass Pro Retail Store

Purchasing Packages & Products Online

Retrieving your Digital Download

Order Tracking

Returns/Exchanges

Credit Card/Billing

Privacy

 
 

The photo pick-up button on www.basspro.com/photos is not working?

Make sure your pop-up blocker is disabled for this website. If you continue to experience issues, go to www.mybpsphotos.com

 

How do I remove the ‘Bass Pro’ watermark on my photo?

You must purchase the digital image of your photo to remove the ‘Bass Pro’ text. To purchase the digital image, click on the ‘Buy Now’ button on the MyPhotos page. This will add the Digital Image to your shopping cart. Follow the instructions to complete your purchase. If your image still has ‘Bass Pro’ on it you may need to refresh your browser by pressing the following keys together: 'SHIFT+F5'.

If you pre-purchased the digital image of your photo in the Bass Pro Store and see the watermark on your photo, please Contact Us

 

How do I download my digital image from the website?

Go to www.basspro.com/photos and select the event you attended.

If you have already claimed your photo: Either enter the 12-digit SecureCode™ or click the Login button to login to your account.

If you have not claimed your photo: enter the 12-digit SecureCode™ found on the back of your photo sleeve.

Once logged in, you can click on the “Download” button found underneath your image. A dialog box will appear and you can select where on your device you would like to save it.

Questions still not answered? Contact Us

 

Locating Your Photo Online (back to top)

 

What is/Where is my SecureCode™?

Each consumer is given a unique number called a SecureCode™. This SecureCode™ is located on the reverse side of the photo sleeve given to you with your photo in the Bass Pro Store.

 

I have lost my Photo Sleeve.

We will email you your SecureCode™. Please Contact Us and complete and submit the help form.

 

The Photo Online is not my photo.

Make sure that 48 hours have elapsed since your photo(s) was taken to ensure that the photo has been posted to the website. Make sure you are correctly typing your 12 digit SecureCode™ (located on the reverse side of the photo sleeve given to you with your photo in the Bass Pro Store) into the photo retrieval website. If you still cannot locate your photo, please click on the Contact Us button and then complete and submit the help form.

 

I received an 'Error Message’ that says, "There are no photos available for the SecureCode™ entered".

The photo you are requesting is currently being processed or you have incorrectly entered your SecureCode™ on the home page. Make sure you are correctly typing your 12 digit SecureCode™ (located on the reverse side of the photo sleeve given to you with your photo in the Bass Pro Store) into the photo retrieval website. If you still cannot locate your photo, please click on the Contact Us button and then complete and submit the help form.

Questions still not answered? Contact Us

 

Purchasing Prints in a Bass Pro Retail Store (back to top)

 

I ordered the digital download in the Bass Pro Store; how do I retrieve it online?

Go to www.basspro.com/photos and select the event you attended.

If you have already claimed your photo: Either enter the 12-digit SecureCode™ or click the Login button to login to your account.

If you have not claimed your photo: enter the 12-digit SecureCode™ found on the back of your photo sleeve.

Once logged in, you can click on the “Download” button found underneath your image. A dialog box will appear and you can select where on your device you would like to save it.

 

How do I order prints in the Bass Pro Store?

Please visit your local Bass Pro retail store, have your photo taken and take your Photo Sleeve to the Sales Center to purchase print packages.

Questions still not answered? Contact Us

 

Purchasing Packages & Products Online (back to top)

 

How do I purchase Products and Packages online?

Go to www.basspro.com/photos, select the event you attended, & enter your SecureCode™. After creating an account or logging into your account, you can choose from either Quick Prints or Custom Orders.

Quick Prints are preconfigured print packages designed for easy ordering. By selecting a Quick Print package your photos will be automatically added to your shopping cart. Follow the instructions to complete your purchase.

Custom Orders allow you to select a la carte items and products to customize. Using our editing wizard you can customize your prints, add the Bass Pro logo, and select from various holiday templates. Follow the instructions to customize your order and complete your purchase

 

What form of payment do you accept?

We accept all major credit cards (Visa, MasterCard, Discover and American Express).

 

How do I pay for my online purchase?

To pay for your online order click the shopping cart icon in the upper right corner. The following pages will walk you through the ordering process, including shipping, billing, credit card authorization, and order confirmation.

 

I have not received my order?

Depending on your shipping method selection (Economy, Express, 2nd Day, Overnight), your order could take anywhere from 4-15 days to arrive. You will receive 1 or more shipping notifications (some items may ship separately due to processing time) via email when all of your order items have shipped.

Your shipping notification email will contain a tracking number (except for orders shipped Economy) along with a link to the appropriate carrier's website. You may go to the carrier's website and enter the tracking number to monitor your order's delivery status. To see your order notifications online login to your account, select Order History from the Account dropdown menu.

 

How long will my photo be available to purchase?

You will be able to purchase photos/gifts up to six months from the time the photo(s) is taken.

Questions still not answered? Contact Us

 

Retrieving your Digital Download (back to top)

 

I ordered the digital download in the Bass Pro store; how do I retrieve it online?

Go to www.basspro.com/photos and select the event you attended.

If you have already claimed your photo: Either enter the 12-digit SecureCode™ or click the Login button to login to your account.

If you have not claimed your photo: enter the 12-digit SecureCode™ found on the back of your photo sleeve.

Once logged in, you can click on the “Download” button found underneath your image. A dialog box will appear and you can select where on your device you would like to save it.

 

Can I download the digital Image multiple times?

There are no limitations to downloading your digital image.

 

How do I get a Release of my digital photo?

If you purchased the digital download in a Bass Pro store or online, please Contact Us for a copy of the digital release

Questions still not answered? Contact Us

 

Order Tracking (back to top)

 

How do I track my Package/Order?

Select ‘track an order’ in the footer of the website, or once logged into your account, click on the My Account in the navigation bar and select Order History. Select the order you would like to track.

 

What/Where is my Order Confirmation Number?

The order confirmation number for your online order can be found in your order confirmation email that you received following your purchase completion. If you no longer have your email confirmation, you can find your order number under My Account -> Order History

 

Order Tracking?

Depending on your shipping method (Economy, Express, 2nd Day, Overnight) your order could take anywhere from 4-15 days to arrive. Your 'Item Shipped' email will contain a tracking number (Except for orders shipped Economy) along with a link to the appropriate carrier's website. You may go to the carrier's website and enter the tracking number to monitor your order's delivery status. To see your order notifications online please click the 'Track your Order' button on the main page of the Bass Pro photo retrieval website.

 

What is your order processing time?

Once an order has been received, the processing time required to produce your order items and prepare them for shipping is approximately 48 hours to 72 hours.

 

Shipping/Delivery?

The exact shipping amount $ for your entire order will be calculated and displayed during checkout on the payment page.

ESTIMATED Delivery Times Starting From The Ship Date

Economy Domestic 10 to 14 Business Days International 10 to 14 Business Days Express Domestic 2 to 5 Business Days 2nd Day Domestic FedEx 2 Business day delivery (2 Business Days) International 3 to 5 Business Days Overnight Domestic FedEx Standard Overnight (delivered after noon of the next business day)
 

I have not received my Order?

Photo packages and products purchased online can take 10-14 days from the date of order completion to arrive. You will receive several notifications via email that will provide you with an update on your order's status.

Your Shipping notification email will contain a tracking number (Except for orders shipped Economy) along with a link to the appropriate carrier's website. You may go to the carrier's website and enter the tracking number to monitor your order's delivery status.

If it has been longer than 14 days since order completion, please Contact Us.

Questions still not answered? Contact Us

 

Returns/Exchanges (back to top)

 

Returns/Exchanges

Occasionally, product damage may occur in-transit, or a quality control situation may require a replacement or refund. If you need assistance with a replacement or refund, please follow the steps below within 30 days of your purchase.

 

For Refunds on photo orders purchased at Bass Pro Shops retail stores:

Present your order purchase receipt and photo package to the Customer Relations Desk in the Bass Pro Store.

 

For Refunds on Photo orders purchased on the Bass Pro website?

Click on the 'Contact Us' button, and follow the instructions to complete and submit the form.

Refunds will be provided in the same form of purchase (credit card)

Please allow 7-14 days for the refund to be fully processed

 

For defective products, exchanges and other order questions?

Click on the 'Contact Us' button, and follow the instructions to complete and submit the form.

Questions still not answered? Contact Us

 

Credit Card/Billing (back to top)

 

The Website is not accepting my Credit Card information?

Make sure the Billing Address and credit card information is entered EXACTLY how it appears on your monthly statement and credit card. For example if 'Rd.' is spelled out as 'Road' on your credit card statement then spell it out 'Road' on the online billing page. If you are still receiving an error message, please click on the 'Contact Us' button on the Bass Pro photo retrieval website.

 

I have been charged more than once for my order?

Please Contact Us.

 

I have returned my online order but have not received a credit?

Refunds can take up to 14 days to process. If it has been longer than 14 days since your return, please Contact Us.

 

I have been charged for a product/package that I did not order?

Please Contact Us.

Questions still not answered? Contact Us

 

Privacy (back to top)

 

Who sees my photos after they have been posted online?

Each consumer is given a unique photo number, which is printed on the photo sleeve given to you in the Bass Pro Store. The public does not have access to view your photo online.

 

Is the information I am giving to you secure?

Network Solutions is our approved security provider. They embody our commitment to your protection through adherence to fair electronic information practices. Please refer to their Privacy Policy for more information.

Questions still not answered? Contact Us

 
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